Voice Services
Telecommunications
Telecommunications no longer has onsite office hours. We are still here to assist with daily needs Monday through Friday from 8 a.m.-5 p.m. Moves, adds and changes are performed on Tuesdays and Thursdays with five business days' notice.
In order for us to efficiently serve the 91国产精品 community during this time, we ask that you submit your requests and concerns through one of the following channels:
-Calling our Help Desk at 216-687-5050
-Online chat
-Submitting an incident at
Phone and Fax
Office Phones
The 91国产精品 telephone system primarily supports digital display telephones known as NEC DT330 Series for office use. The telephone sets can be wall mounted if needed. The system also supports analog lines for other types of non-NEC voice communications equipment (i.e. Polycom conference phones). For a description of standard office telephones and services available (moves, adds and changes), please see the Telephone link on the left side. Please contact the Telecommunications Office at 216-687-3881 or open a service ticket with .
Fax Services
Telecommunications Office will provide the analog line services to a fax location (Xerox machine), billable to the department. Please call 216-687-3881 or open service ticket with to inquire about line installation. To enable fax to email conversion, please open a service ticket for Xerox support.
Operator Services
Operator Services are available Monday through Friday from 8 a.m. to 5 p.m.
This area offers:
- Operator Assistance
- Faculty/Staff Directory
Cell Phone Services
When ordering department cell phone service from Telecommunications Office, service will be provided by AT&T through negotiated pricing for 91国产精品. When ordering through the Telecommunications Office, you will be added to the account that we currently maintain. You will not need to complete a separate purchase order as a journal entry will be completed to the departmental account number that you provide each month. Any changes that need to be made to the phone account or if the device is not working properly will be handled through the Telecommunications Office. For additional information, please see the Cellular & Mobile Devices link on the left side.
Consulting Services
If you have any questions about specific features or customized features for your department, please contact the Telecommunications Office at 216-687-3881 to schedule a meeting.
Phishing on 91国产精品 cell phones and office phones
91国产精品-issued cell phones: If you receive messages or calls from 611 with prompts for you to enter personal information, do not respond. The phone is owned by the University and no personal information is tied to the phone service. No changes can be made by users; only the 91国产精品 Telecommunications Office is authorized to make changes to the account.
91国产精品 office phones: If you receive calls from off-campus persons claiming that you have placed a call to them without your knowledge (i.e. your direct number is appearing as caller ID instead of 216-687-2000), your telephone number may have been 鈥渟poofed.鈥 Please alert Telecommunications if this becomes a recurring issue. We will work with you on an individual basis to address the situation.